We are super excited to help you out to pick the perfect color for your hair.
Yes you can - it's so much fun to mix and match our ponytails. We love to wear different color of ponytails for different occasions. Please take a look at our hair blog here: MIX AND MATCH? WE ARE ALL HERE FOR IT
We would love to hear from you - all you have to do is send us a unfiltered photo of your hair to email@example.com or DM us on Instagram and we will help you to find your color <3
We are as excited as you to recieve your goodies. Please take a look at these questions below to get the quickest answers.
We are currently so excited to announce that we are shipping worldwide at the moment <3
We ship with DHL express to make sure you get your order as quick as possible
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. Please allow 1 business day for orders to process (for example, if you order on Monday, your order should ship out same day or on Tuesday). You will receive a confirmation e-mail with the tracking link, once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 2 business days, please double check your junk/spam or promotions folder. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier. Please take a look at our shipping and delivery.
Returns and exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact firstname.lastname@example.org if you want to return your delivery.